Refund & Cancellation Policy

Last Updated: April 7, 2026

1. Appointment Cancellations

Full Refund (100%)

Cancellations made 24 hours or more before the scheduled appointment

Partial Refund (50%)

Cancellations made between 12-24 hours before the scheduled appointment

No Refund (0%)

Cancellations made less than 12 hours before the scheduled appointment or no-shows

2. Doctor-Initiated Cancellations

If a doctor cancels an appointment for any reason:

  • Patients receive a full refund (100%)
  • Refund is processed within 5-7 business days
  • Patients are notified immediately and offered alternative appointment slots

3. Emergency Exceptions

Full refunds may be granted for cancellations due to:

  • Medical emergencies (documentation required)
  • Natural disasters or extreme weather conditions
  • Government-imposed restrictions or lockdowns
  • Death in the immediate family

Emergency exception requests must be submitted within 48 hours with supporting documentation.

4. Refund Processing Time

  • eSewa/Khalti:3-5 business days
  • Credit/Debit Card:5-7 business days
  • Bank Transfer:7-10 business days

5. Subscription Refunds

  • Monthly subscriptions: Refundable within 7 days of purchase if no services have been used
  • Annual subscriptions: Pro-rated refund available within 30 days of purchase
  • No refunds after the specified periods or if services have been utilized

6. Lab Tests & Health Packages

  • Full refund if cancelled before sample collection
  • No refund after sample has been collected
  • Rescheduling allowed once without charges

7. Medicine Orders

  • Full refund if cancelled before dispatch
  • Return and refund available for damaged or wrong items within 48 hours of delivery
  • No refund for opened medicine packages (health and safety regulations)

8. How to Request a Refund

  1. Log in to your RamroDoctor account
  2. Go to "My Appointments" or "My Orders"
  3. Select the booking you want to cancel
  4. Click "Request Cancellation/Refund"
  5. Provide reason for cancellation
  6. Submit request

Alternatively, contact our support team at: support@ramrodoctor.com

9. Refund Method

Refunds will be processed to the original payment method used for the transaction. If the original payment method is no longer available, please contact our support team to arrange an alternative refund method.

10. Contact Us

For questions about refunds or cancellations, please contact us at: support@ramrodoctor.com or call our helpline at 9744722300